Terms of Service

Last Updated: 2026-02-02

These Terms of Service ("Terms") govern your access to and use of the hosted Uptime-Kuma service provided by devdata AB ("we", "our", or "us"). By using our Service, you agree to be bound by these Terms.

1. Service Description

We provide a hosted solution for Uptime-Kuma, allowing you to monitor your services and infrastructure without worrying about hosting, maintenance, and security. Our Service includes:

  • Hosted Uptime-Kuma instances
  • Automated maintenance and updates
  • Security management
  • Backup and recovery services
  • Customer support

2. User Obligations

You agree to:

  • Provide accurate and complete information when creating an account
  • Maintain the security of your account credentials
  • Use the Service in compliance with all applicable laws and regulations
  • Not use the Service for any illegal or unauthorized purpose
  • Not interfere with or disrupt the Service or servers connected to the Service
  • Not attempt to gain unauthorized access to any part of the Service

3. Payment Terms

Payment processing is handled by Stripe. By providing payment information, you agree to Stripe's Services Agreement. You are responsible for:

  • Paying all fees associated with your subscription on time
  • Maintaining valid payment information
  • Understanding that subscription fees are billed in advance

We reserve the right to change our pricing with reasonable notice. Continued use of the Service after a price change constitutes acceptance of the new pricing.

Refunds

We offer trial instances that allow you to test the Service before committing to a paid subscription. Trial instances are provided at no cost and are intended to give you the opportunity to evaluate the Service.

For paid subscriptions, refund requests must be submitted within 14 days of the initial subscription purchase or renewal. Refunds are evaluated on a case-by-case basis and may be granted for:

  • Service unavailability or significant defects that prevent normal use
  • Billing errors or duplicate charges
  • Other circumstances at our sole discretion

To request a refund, please contact us at support@uptime-kuma.com. Refund requests will be processed within 10 business days of approval. Approved refunds will be issued to the original payment method. Please note that payment processing is handled by Stripe, and refunds are subject to Stripe's payment processing procedures and timelines.

4. Service Level Agreement (SLA)

We provide a Best Effort SLA and strive to maintain at least 99.95% uptime for our Service. This is a non-binding performance target and not a contractual guarantee. However:

  • We do not guarantee uninterrupted or error-free service
  • Uptime is calculated on a monthly basis
  • Scheduled maintenance windows are excluded from uptime calculations
  • In case of longer outages, we will review compensation per request or retroactively add compensation to all customers if we deem fit

Compensation, if provided, will be in the form of service credits applied to your account. Service credits are calculated as a percentage of your monthly subscription fee based on the duration and severity of the service interruption. Credits are automatically applied to your next billing cycle and will reduce the amount due on your next invoice. Service credits cannot be exchanged for cash or refunds and expire if your subscription is terminated.

5. Data and Instance Management

All customer instances are logically separated. Our system is automated, and only service accounts interact directly with customer instances. For advanced troubleshooting or disaster recovery, we may escalate permissions to backend engineers. Such escalated access is limited to:

  • System configuration and infrastructure data necessary for troubleshooting
  • Instance metadata and operational logs
  • Data required for disaster recovery operations

Escalated access is only granted when necessary for resolving critical issues, ensuring service availability, or performing disaster recovery. All such access is logged and audited to ensure compliance with data protection regulations, including GDPR. No support-related functions have access to instance databases. Personal data within customer instances is accessed only to the extent necessary for the specific troubleshooting or recovery purpose, and all access is documented and subject to audit.

We provide automated backup services as part of our Service. Regular automated backups of your data and configurations are performed to ensure operational recovery. However, you are responsible for:

  • Downloading and maintaining your own copies of backups for long-term storage and disaster recovery purposes
  • Understanding that our automated backups are designed for operational recovery and may have retention limitations
  • Understanding that we may perform maintenance that temporarily affects service availability
  • Notifying us of any security concerns or issues

6. Service Suspension and Abuse

We reserve the right to suspend or terminate your instance, temporarily or permanently, in the following circumstances:

  • Abuse of Service: If we determine that you are abusing the Service, violating these Terms, or using the Service for illegal or unauthorized purposes
  • Resource Misuse: If your instance is misconfigured in a way that causes instability, excessive consumption of compute or network resources, or negatively impacts the performance or availability of our infrastructure or other customers' instances
  • Security Threats: If we detect security threats, malicious activity, or unauthorized access attempts

In cases of temporary suspension, we will make reasonable efforts to notify you and work with you to resolve the issue. If the issue cannot be resolved, we may proceed with permanent termination. We are not liable for any loss of data or service availability resulting from suspension or termination under this section when such suspension or termination is due to your violation of these Terms, abuse of the Service, or misuse of resources. This limitation does not apply to data loss resulting from our negligence or failure to implement reasonable security measures.

7. Termination

Either party may terminate the Service:

  • By You: You may cancel your subscription at any time through your account settings or by contacting support
  • By Us: We may suspend or terminate your access if you violate these Terms, fail to pay fees, engage in abusive behavior, or misuse the Service. We will provide reasonable notice except in cases of immediate threat to the Service or other users

Upon termination, your access to the Service will cease, and we will delete or anonymize your data after a retention period of up to 30 days, unless legally required to retain it longer. You are responsible for exporting any data you wish to retain before termination.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. WE DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

IN NO EVENT SHALL WE BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR USE, ARISING OUT OF OR IN CONNECTION WITH THE SERVICE, REGARDLESS OF THE THEORY OF LIABILITY.

9. Indemnification

You agree to indemnify and hold us harmless from any claims, damages, losses, liabilities, and expenses (including legal fees) arising out of or related to your use of the Service, violation of these Terms, or infringement of any rights of another.

10. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of Sweden, without regard to its conflict of law provisions.

If you are located in the European Union, any disputes arising from these Terms or the Service shall be subject to the exclusive jurisdiction of the courts of Sweden, except where EU law requires the courts of your jurisdiction to have exclusive jurisdiction.

For all other users, where permitted by applicable law, any disputes shall be resolved through binding arbitration in accordance with the rules of the Arbitration Institute of the Stockholm Chamber of Commerce, or in the courts of Sweden if arbitration is not available, not applicable, or not permitted by applicable law.

11. Force Majeure

We shall not be liable for any failure or delay in performance under these Terms which is due to circumstances beyond our reasonable control, including but not limited to natural disasters, war, terrorism, labor disputes, government actions, internet or telecommunications failures, or any other force majeure event.

12. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect, and the invalid, illegal, or unenforceable provision shall be modified to the minimum extent necessary to make it valid, legal, and enforceable.

13. Entire Agreement

These Terms, together with our Privacy Policy, Cookie Policy and Disclaimer, constitute the entire agreement between you and us regarding the Service and supersede all prior agreements, understandings, or communications, whether written or oral.

14. Assignment

You may not assign or transfer these Terms or any rights or obligations hereunder without our prior written consent. We may assign or transfer these Terms, in whole or in part, without restriction, including in connection with a merger, acquisition, or sale of assets.

15. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on this page and updating the "Last Updated" date. Material changes that significantly affect your rights or obligations will be notified 30 days in advance via email or through the Service. Your continued use of the Service after such changes constitutes acceptance of the modified Terms.

16. Contact Information

If you have any questions about these Terms, please contact us at:

Bananahost
Email: support@uptime-kuma.com